BlackBerry Management
Contents
If your account has been enabled to use WorldClient's BlackBerry Enterprise Server (BES), then the BlackBerry Management page will appear under Options within WorldClient. Use this page to Enterprise Activate and manage your BlackBerry device. Enterprise Activation provides seamless synchronization of data between your WorldClient/MDaemon account and BlackBerry device. Your email, calendar, contacts, and other data such as notes and tasks can be synchronized. When an email message is read, a calendar event or contact is created, or another similar action is taken in WorldClient or on the device, the data will be changed in both places. You can also use the Lookup feature on your device to look up other users at your domain or company, use Free/Busy data to help you schedule a time for a calendar event when attendees are free, and more. For more on the various wireless synchronization options and settings available on your device, see your device's documentation or online help.
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WorldClient's BlackBerry Enterprise Server does not support management for BlackBerry 10 devices. If you have a BlackBerry 10 device you may be able to use ActiveSync to synchronize your device with WorldClient. Access to BES or ActiveSync may not be available for all users. See BlackBerry 10 Setup for instructions on how to setup BlackBerry 10 devices. |
Enterprise Activation
Before activating your device:
| 1. | Disable or remove any third-party sync clients (such as a SyncML client) that you may currently be using to synchronize data with your WorldClient/MDaemon account. |
| 2. | If the device is configured to use the BlackBerry Internet Service (BIS) to get email from the account, go to the device's email setup and remove that account. |
| 3. | If there are any existing calendar entries on the device, you must either wipe the device or reset the calendar. Otherwise existing calendar data on the WorldClient/MDaemon server may not be sent to the device. Always backup your device data before doing this. Note: if you choose to reset the calendar rather than wipe the device, the reset may be performed after activation. See Resetting the Device Calendar below for more information. |
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Failure to ensure that Steps 1 and 2 above are completed may result in duplicates of email, calendar entries, or other personal information management (PIM) data on the device. |
There are two methods available for activating your BlackBerry device: wired activation via USB cable and wireless activation, or "Over the Air" (OTA) activation.
USB Cable
To activate your device using this method:
| 1. | Log in to WorldClient using Microsoft Internet Explorer 6 or later. |
| 2. | Click Options » BlackBerry Management. |
| 3. | Allow the Active-X control to install and run when prompted. |
Adding WorldClient's Domain to the Trusted Security Zone This information applies to Windows Internet Explorer 7 and Windows Internet Explorer 8. Internet Explorer assigns all websites to one of four security zones: Internet, Local intranet, Trusted sites, or Restricted sites. The zone to which a website is assigned specifies the security settings that are used for that site. By adding a website to a specific zone, you can control the level of security used on that site. To add WorldClient's domain to the Trusted security zone:
If the site is not a secure site (HTTPS), clear the Require server verification (https:) for all sites in this zone check box.
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| 5. | Plug in your BlackBerry device to your computer using a USB cable. |
| 6. | Click Activate Device under the Wired Activation heading. When the wired portion of the activation process is complete, you will see the following message: "Wired activation complete. You may disconnect the USB cable. Enterprise activation will continue on the device." |
| 7. | Disconnect your device from the computer. The activation process will continue on the device until it is finished. |
OTA
To wirelessly activate your device:
| 1. | Log in to WorldClient. |
| 2. | Click Options » BlackBerry Management. |
| 3. | Under Over the Air Activation, create an Activation Password and then type it again in the Confirm Password box. |
| 4. | Click Save. |
| 5. | On your BlackBerry device, go to the Enterprise Activation screen. Its location depends on your device and the BlackBerry software it is running, but typically it is under: Menu » Options » Advanced Options » Enterprise Activation. |
| 6. | Enter your WorldClient/MDaemon account's email address in the space provided. |
| 7. | Enter the Activation Password you just created (not your email account's password). |
| 8. | Press Menu, and Activate. |
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Not all devices support OTA activation. |
Synchronizing Mail Folders
When your BlackBerry device is activated, your WorldClient/MDaemon account's Inbox and folder list will be synchronized with your device automatically. You can use the Folder Redirection options on the device to specify the mail folders that you wish to synchronize with WorldClient, or you can tick the Push to BlackBerry checkboxes next to the desired folders within WorldClient.
Synchronizing the Device Calendar
To synchronize your device calendar with your WorldClient calendar you must have Wireless Synchronization enabled under your device's calendar options. The Calendar Options screen is typically reached by opening your device calendar and pressing Menu, and then Options. On the Calendar Options screen click the Desktop calendar entry, and then make sure that "Wireless Synchronization" is set to Yes.
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If there are any existing calendar entries on the device before it is activated, you must either wipe the device or reset the calendar. Otherwise existing calendar data on the WorldClient/MDaemon server may not be sent to the device. If you choose to reset the calendar rather than wipe the device, the reset may be performed after activation. See Resetting the Device Calendar below for more information. Always backup your device data before erasing it or resetting the calendar. |
Overview (article KB15139)Warning: The following procedures will delete all calendar data on the BlackBerry smartphone and re-synchronize the calendar back to the BlackBerry smartphone. Note: Back up the data prior to performing the procedure. For instructions, see article KB12487. Complete the steps for the version of BlackBerry Device Software installed on the BlackBerry smartphone. BlackBerry Device Software version 4.2 On the BlackBerry smartphone, complete the following steps:
Note: For BlackBerry smartphones that support SureType® technology, use the multi-tap input method. BlackBerry Device Software version 4.3 to 5.0 On the BlackBerry smartphone, complete the following steps:
Note: For BlackBerry smartphones that support SureType technology, use the multi-tap input method. Additional InformationWireless calendar synchronization process Wireless calendar synchronization is turned on If wireless synchronization of the calendar is turned on, the following message will appear: This will erase your <nameofcalendar> calendar, and reload it from your server. Continue? After the calendar data has been deleted, the following message will appear: The <nameofcalendar> calendar has been wiped. It will be repopulated from your server. The calendar will be repopulated with calendar data from the BlackBerry Enterprise Server. Wireless calendar synchronization is turned off If wireless synchronization of the calendar is turned off, the following message will appear: Wireless Calendar, for <nameofcalendar>, is not enabled. Wipe Calendar anyway? After the calendar data has been deleted, the following message will appear: The <nameofcalendar> calendar has been wiped. The calendar must then be repopulated with calendar data using BlackBerry Desktop Manager through a wired synchronization. Re-population of calendar During re-population of the calendar, the following message may appear on the BlackBerry smartphone: Organizing Calendar The performance of the BlackBerry smartphone may be affected during the re-population of the calendar. The speed of re-population depends on the amount of data transmitted and the speed of the wireless network. |
Managing Your BlackBerry Device
Renaming Your Account
Use the Account Name option on the BlackBerry Management page to control how the name of your WorldClient/MDaemon account will appear on the device. By default the account name on the device may appear as MDaemon or Desktop. Use this option to set it to something else such as: Company, Work, Example.com, or the like. After changing this setting, click Save. It may take several minutes to see the change. If the account name hasn't changed after several minutes, try rebooting your device and/or resending the service books (see below).
Resetting Your BlackBerry Device's Password
To remotely reset your device's password, click Reset BlackBerry device password, type a new password in the box, and click OK.
Resending Service Books to Your BlackBerry Device
If you need to resend the service books to your device, click Resend service books to BlackBerry device and then click OK.
Erasing the Data on Your BlackBerry Device
If you need to erase the data on your device, for example if it is lost or stolen:
| 1. | Click Erase all data on device, or click Erase work related data only. |
| 2. | Type blackberry into the text box. |
| 3. | Click OK. |
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The option to delete only work related data is only supported on BlackBerry devices running OS 6.0 MR2 or higher. |
Out of Office Reply
If you have an Enterprise Activated device, you can set an Autoresponder for your account directly from your device by using the device's Out of Office Reply feature, located under your email options.
See Also